Bova Aus. is committed to protecting privacy, in accordance with applicable Australian privacy laws.
Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable (for example, by name, email address and/or phone number).
We are required to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988. The APPs regulate the way personal information is handled throughout its life cycle, from collection to use and disclosure, security, accessibility and disposal.
2. What we collect
The types of personal information we may collect about you include:
Sensitive information is a subset of personal information that is generally afforded a higher level of privacy protection. We only collect sensitive information where it is reasonably necessary for our functions or activities and either:
When you visit our website, some of the information that is collected about your visit is not personal information, as it does not reveal your identity.
Site visit information
For example, we record your server address, the date and time of your visit, the pages you visited, the type of device, browser and operating system you used.
We use and disclose this information in anonymous, aggregated form only, for purposes including statistical analysis and to assist us to improve the functionality and usability of our website. You are not individually identified, however we reserve the right to use or disclose this information to try to locate an individual where we reasonably believe that the individual may have engaged in any unlawful or inappropriate activity in connection with our website, or where we are otherwise required or authorised by law to do so.
Our website uses ‘cookies’, which are small strings of information that a website transfers to your browser for identification purposes. Cookies may be used by us for a variety of purposes. For example, to recognise a computer which has previously visited our website and customise the website according to previous preferences and site behaviour. Cookies may also be used to manage security and store information about the type of browser being used.
The cookies we use do not identify individual users, although they do identify the user’s internet browser. We only use non-persistent cookies. That is, they are held on your browser’s memory only for the duration of your session.
Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies, or to notify you when they are being used. Rejecting cookies can, however, limit the functionality of our website. More information about cookies can generally be found in the “Help” or similar section of your computer’s internet web browser.
We will provide individuals with the option of not identifying themselves, or of using a pseudonym, when dealing with us if it is lawful and practicable to do so. A pseudonym is a name or other descriptor that is different to an individual’s actual name.
For example, you can access our website and make general phone queries without having to identify yourself.
In some cases, however, if you don’t provide us with your personal information when requested, we may not be able to provide you with the product or service that you are seeking.
3. How we collect personal information
We collect personal information in a number of ways, including:
Where we collect personal information about you, we will take reasonable steps to provide you with certain details about that collection (such as why we are collecting the information and who we may share it with).
Unsolicited personal information is personal information we receive that we have taken no active steps to collect (such as an employment application sent to us by an individual on their own initiative, rather than in response to a job advertisement).
We may keep records of unsolicited personal information if the Privacy Act permits it (for example, if the information is reasonably necessary for one or more of our functions or activities). If not, we will destroy or de-identify the information as soon as practicable, provided it is lawful and reasonable to do so.
4. Why we collect personal information
The main purposes for which we collect, hold, use and disclose personal information are to:
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or:
We may use your personal information to let you know about us and our products and services (including promotions, special offers and events), either where we have your express or implied consent, or where we are otherwise permitted by law to do so. We may contact you for these purposes in a variety of ways, including by mail, email, SMS, telephone, online advertising or facsimile.
Where you have consented to receiving marketing communications from us, your consent will remain current until you advise us otherwise. However, you can opt out at any time, by:
5. Who we may share your personal information with
We may share your personal information with third parties where appropriate for the purposes set out under heading 4, including:
In each case, we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services.
6. Cross border disclosure of personal information
7. Your data security
We hold personal information in a number of ways, including in hard copy documents, electronic databases, email contact lists, and in paper files held in drawers and cabinets. Paper files may also be archived in boxes and stored offsite in secure facilities. We take reasonable steps to:
You can help us keep your information up to date, by letting us know about any changes to your details, such as your address, email address or phone number, etc.
The steps we take to secure the personal information we hold include website protection measures (such as firewalls and anti-virus software), security restrictions on access to our computer systems (such as login and password protection), controlled/secured access to our premises, policies on document storage and security, staff training and workplace policies.
Online credit card payment security
We process online credit card payments using a secure online payment portal. All transactions processed by us meet industry security standards to ensure payment details are protected.
While we strive to protect the personal information and privacy of users of our website, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or via post (details under heading 10).
Third party websites
8. Access and correction
It is important that the Personal Information we hold about you is correct and complete. Please contact our Administration Team (details under heading 10) if you would like to access or correct the personal information that we hold about you. You will also be required to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.
If you have a complaint about how we have collected or handled your personal information, please contact our Administration Team (details under heading 10), who will endeavour in the first instance to deal with your complaint and take any steps necessary to resolve the matter. If your complaint can’t be resolved at the first instance, we will ask you to submit the complaint in writing.
We will endeavour to acknowledge receipt of your written complaint within 5 business days of receiving it and to complete our investigation into your complaint in a timely manner. This may include, for example, gathering the relevant facts, locating and reviewing relevant documents and speaking to relevant individuals.
In most cases, we expect that complaints will be investigated and a response provided within 30 days of receipt of your written complaint. If the matter is more complex and our investigation may take longer, we will write and let you know, and tell you when we expect to provide our response.
If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner.
10. Our contact details
Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information.
Our contact details are set out below:
Shop 1/304-316 Kingsway
Caringbah, NSW, 2229
Telephone: (02) 9525 3044
Further general information about privacy is available on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling the OAIC’s enquiry line at 1300 363 992.
11. Changes to this policy