Frequently Asked Questions

What is compounding?

Compounding is a long-established tradition in pharmacy practice that enables practitioners to prescribe medications that are specifically prepared to meet a patient's individual needs. This includes medications in strengths and forms that are not otherwise available.

How do I fill a prescription?

Placing a prescription with Bova is usually done by the prescribing veterinarian. If the prescriber issues a repeat on the prescription, Bova can keep this on file and can be contacted when the repeat is required to be filled. A repeat will only be filled upon request.

Bova accepts Master Card, Visa, Direct Debit, and cheque's in advance of shipment. Veterinarians may also contact Bova to set up an account.

Please refer to the ordering tab in the menu on the left hand side.

Do I need to post my original prescription to Bova?

Yes. Faxing, emailing or placing an order online does not constitute an original prescription. A hard copy signed by the prescribing veterinarian must be received by Bova within seven days.

What are the expiry dates for different medications?

Expiry dates, also known as beyond use dates (BUD), are often short as the medication has been compounded. For specific expiry dates please contact the pharmacy.

How long will my prescription take to fill?

Bova will always endeavour to dispense your customised medications as quickly as possible. Turnaround times will vary depending on the type of medication that has been requested. Our aim is to always fill a prescription within 48hrs once it has been approved by a pharmacist.  Cytotoxic and sterile medications are compounded on specific days of the week and may take longer to arrive. We understand that some situations could be urgent, in these cases, please don’t hesitate to call us, and our friendly team will endeavour to get your order processed as soon as possible.