Frequently Asked Questions

What is compounding?

Compounding is a long-established tradition in pharmacy practice that enables practitioners to prescribe medications that are specifically prepared to meet a patient's individual needs. This includes medications in strengths and forms that are not otherwise available.

How do I fill a prescription?

Placing a prescription with Bova is usually done by the prescribing veterinarian. If the prescriber issues a repeat on the prescription, Bova can keep this on file and can be contacted when the repeat is required to be filled. A repeat will only be filled upon request.

Bova accepts Master Card, Visa, Direct Debit, and cheque's in advance of shipment. Veterinarians may also contact Bova to set up an account.

Please refer to the ordering tab in the menu on the left hand side.

Do I need to post my original prescription to Bova?

Yes. Faxing, emailing or placing a prescription  order online does not constitute an original prescription. A hard copy signed by the prescribing veterinarian must be received by Bova within seven days.

What are the expiry dates for different medications?

Expiry dates, also known as beyond use dates (BUD), are often short as the medication has been compounded. For specific expiry dates please contact the pharmacy.

How long will my prescription take to fill?

Depending on the type of medication, a prescription will generally be filled within 1-2 days of being placed with Bova. Cytotoxic medications are compounded on specific days of the week and may take longer to arrive.

What is a cGMP licence?

In obtaining this licence, Bova was required to demonstrate to the Australian Pesticides and Veterinary Medicines Authority (APVMA) that its systems, facilities and procedures meet the Code of Good Manufacturing Practice (cGMP).

Good Manufacturing Practice standards require a system of quality assurance that demonstrates that the facilities, staff and products meet the regulatory standards of an external auditing body.

This is important as the quality of a compounded medication is a vital component of a successful clinical outcome. Only high quality medications, free from contamination by bacteria or other medications can be expected to result in consistent therapeutic outcomes.